A roofing company in NYC did some roof repair on my home after part of the roof was damaged by a tree that had been struck by lightning. I thought all was well, until a month later, when the roof started falling apart at the site of the repairs. I tried contacting the company who did the repairs, but apparently they had gone out of business. Many people complained about work they had done before, and the company lost its ability to do repairs. They now have a lawsuit on their hands from many angry customers, including myself.
Since the company I initially used couldn’t do the repairs, I had to hire a new company to do it. After getting burned by the first company, I was very hesitant to hire anyone else for repairs. I was willing to climb up on the roof and do the repairs myself, even though I knew next to nothing about roof repair. This probably would have resulted in a worse job than the previous company, or I might have been injured by falling off the roof. I had to bite the bullet and just look for someone else to do the repairs.
I put my trust in a company that received positive feedback from many people. I still had my doubts about their ability to repair my roof, but I had to put those doubts aside, or my roof would never be fixed. After examining the damage, one of the workers for the company commented on how badly the previous repair job was done. Just by looking at the damage, they were able to tell which company was responsible for it. The workers had been doing roof repair all over town for people who used to be former customers of that other company.